Lilylanka Help Centre for Partners
Welcome to the Lily lanka Partner Help Centre, your one-stop shop for maintaining, expanding, and onboarding your company using Sri Lanka's official digital tourist platform.
We are proud to operate under the guidance of the Sri Lanka Tourism Development Authority (SLTDA) to create a secure, transparent, and sustainable digital tourism ecosystem.
Together, we are digitally transforming Sri Lanka's tourism industry and connecting the world to the island's most authentic experiences.
Lily lanka goes beyond just another booking site; it stands as a national initiative to empower local businesses, connect travelers with trusted partners, and keep tourism income within Sri Lanka.
Here’s why thousands of Sri Lankan partners are choosing Lily lanka
Commission rate at only 12%
Commission rate is only 12 percent. Earn more from every booking with a simple and fair commission rate.
Reach both local and global guests
Gain direct access to verified domestic and international travelers through our SLTDA linked tourism ecosystem.
Unmatched national visibility
Your business will appear on a national tourism platform aligned with Sri Lanka's Digital Economy Strategy 2030, ensuring maximum exposure.
Verified credibility and trust
All partners are officially approved by the Sri Lanka Tourism Development Authority (SLTDA) to guarantee guest confidence, safety, and quality.
Airport integration coming soon
Lily lanka will soon be integrated with the Katunayake International Airport Immigration system, ensuring that every international traveler arriving in Sri Lanka is introduced to the platform, giving your property immediate visibility from the moment they enter the country.
Seamless setup and trusted payments
Enjoy fast registration, secure transactions, and automatic calendar synchronization across platforms, making property management simple and stress-free.
24/7 support and connectivity
Supported by Dialog powered connectivity, our team is available 24/7 to provide a reliable and seamless experience for both travelers and partners.
Lily lanka connects the world and Sri Lankans themselves to discover, book, and
enjoy authentic local experiences, all through one trusted national platform.
Getting Started: Onboard Your Property
Joining Lily lanka is simple and completely free of charge.
Step 1. Sign Up
Visit www.lilylanka.com or open the Lily lanka App and click "List Your Property."
Then click on the "Create Partner Account" Button.
After that, click on the Sign Up button.
Please add the following details to sign up:
- First Name
- Last Name
- Phone Number (+94XXXXXXXXX)
- Email Address
- Password
By continuing, please confirm that you agree to Lily lanka's Terms & Conditions and Privacy Policy.
Step 2. Sign In
Please enter your Email and Password to continue.
Step 3. Provide Your Property Details
In this step, you'll fill in your property and contact information to complete your registration
Please ensure that all details are accurate to facilitate smooth verification and payment processing.
1. First screen
"What type of property are you listing?"
You are shown four main categories:
- Homes – Vacation homes, villas, entire houses.
- Apartment – Furnished flats rented as a whole unit.
- Hotels – Hotels, B&Bs, guest houses, hostels, resorts.
- Unique Places – Treehouses, cottages, boats, tents, etc.
As an example, if you select Hotels
2. Second screen
"Select best fit for your place"
After selecting Hotels, the system asks which specific hotel type property you are listing:
- Hotel – Standard lodging with multiple room types.
- Resort – Full-service property with leisure amenities.
- Guest House – Small, stylish hotel with personalized service.
- Hostel – Budget stays with shared dorms.
- Boutique Hotel – Small, stylish hotel with personalized experience.
- Bed & Breakfast – Budget stays with shared dorms.
As an example, if you select Hotels
3. Third screen
"About your Hotel"
Now the system requests details about your hotel
Hotel Name
A text field where you enter the name guests will see.
Are you a property management company or part of a chain?
Choose Yes or No.
You selected No.
Star Rating of the Hotel
Select from 1 to 5 stars by clicking the star icons.
Navigation Buttons
Previous (go back)
Continue (proceed).
4. Fourth screen
"Where is your property?"
This step collects the full physical address of your hotel and confirms it on a map.
City *
Enter the city where the hotel is located.
Example: Colombo, Nuwara Eliya, Galle, etc.
Province *
Select the province.
Example: Western, Central, Southern, etc.
Street Address *
Enter the main address.
Example: No. 24, Lake Road
Address Line 2 (optional)
Additional directions or landmarks.
Example: Near XYZ Temple / Opposite ABC Mall
ZIP / Postal Code *
Enter your area's postal code.
Example: 10115
Confirm Location on Map
Below the address fields, you see an interactive map.
- You can either click the map to place the red pin at your exact property location.
- The system will auto-fill or verify the address based on where you place the pin.
- Make sure the pin is precisely on your hotel's actual building or entrance.
5. Fifth Screen
Property Details (Explained)
This screen asks you to provide operational and service information about your hotel. Each section helps guests understand what to expect during their stay.
A. Check-in / Check-out Time
You select:
- Check-in time (e.g., 02:00 PM)
- Check-out time (e.g., 11:00 AM)
These times will be displayed to guests so they know when they can arrive and must leave.
B. Access
You select the access options your hotel provides. Typical choices include:
- Car park
- Keyless access
- Front desk (24-hour)
- Private check-in/out
You can click "Add more" if your property has additional access features.
C. Amenities & Services
Select the services and amenities available at the hotel. Common options include:
- Air Conditioning
- Bar
- Breakfast Included
- Gym
- Parking
- Restaurant
- Swimming Pool
- Room Service
- Beach Access
- Free WiFi
- Laundry
- Pet-Friendly
- Spa
You can click "Add more" if your property has additional access features.
D. Payment Information
You select which payment methods your hotel accepts:
- American Express
- MasterCard
- Visa
- Cash
- UnionPay
Additional payment options can be added if needed.
E. Refund Policy
You must choose one cancellation/refund policy. The available policies shown are:
1. Refundable up to 1 day before check-in
- Guest cancels free of charge until 1 day before check-in.
- Cancelling within 24 hours of arrival = 100% charge
2. Refundable up to 3 days before check-in
- Guest cancels free of charge until 3 days before check-in.
- Cancelling within 72 hours of arrival = 100% charge
3. Non-refundable
- Guest pays 100% penalty regardless of when they cancel.
You can also click:
- View Cancellation Policy
- View Refund Policy
to see full details.
7. Seventh Screen
Property & Room Photos
This step allows you to upload images that will appear on your hotel's listing. Photos are essential because they directly affect guest trust and booking conversions.
A. Property Photos (1 required)
This section is for uploading photos that represent the overall hotel.
You can upload:
- Exterior building photos
- Lobby / reception area
- Common spaces (e.g., pool, restaurant, gym)
- Overall ambiance shots
Requirements:
- At least 1 mandatory photo.
- .JPG or PNG format
- Maximum file size: 10 MB per photo
- Avoid blurry photos, text box or distracting and chopping photos
Button: Add Photos
B. Room Photos
This section is for uploading pictures of the rooms you are offering.
You can upload photos for each specific room type you've added.
Recommend including:
- Bed / sleeping area
- Bathroom
- Balcony / view
- Amenities (desk, TV, wardrobe, etc.)
Requirements:
- .JPG or PNG
- Max 10 MB
- At least one photo per room type is recommended (though the screen may not strictly require it)
Button: Add Photos
8. Eighth Screen
Account Details
This step collects your personal, contact, address, and banking information. These details are used for identity verification and receiving payouts.
The screen is divided into four main sections:
A. General Information
1. First Name *
Enter your given name.
Example: Kevin
2. Last Name *
Enter your surname.
Example: Silva
3. Nationality *
Select your country of nationality from the dropdown.
B. Contact Information
1. Phone Number *
Enter your active mobile number.
Example: +94 77 123 4567
This number will be used for account verification and support.
2. Language Preference
Choose the language you prefer for communication.
Example: English
C. Address Information
This section is for uploading photos that represent the overall hotel.
Step 4. Submit Your Registration Form
Once all required details are filled out and reviewed, click Submit to complete your registration.
Step 5. Verification
Review Process
Once your registration form is submitted, our team will carefully review your details and documents to ensure they meet our verification standards.
This process typically takes 24 to 48 hours.
Email Notification
You'll receive an official confirmation email once your property or service has been successfully verified and approved.
Step 6. Go Live!
Once approved, your hotel will instantly appear on the Lily lanka app and will be open for bookings from both local and international travellers.
Payments & Revenue
Commissions
Only 12% per confirmed booking, the lowest in the industry.
Payments
You'll receive funds directly to your registered bank account within 3 to 5 business days after guest checkout.
Invoices + Reports
View your payment history, commissions, and performance reports directly from your Lily lanka Dashboard.
Safety, Trust & Compliance
Your hotel and guest data are fully protected.
Lily lanka is ISO/IEC 27001:2022 certified and adheres to PDPA guidelines for data protection.
All partner hotels are
Verified through SLTDA's online licensing system
Connected to national safety networks (Police, 3rd-forces, and emergency services)
Monitored through Dialog integration
Managing Your Property
Once registered, you can easily
Update room rates, availability, and photos.
View and manage upcoming bookings.
Respond to guest reviews and messages.
Track payouts and performance metrics.
Tip: Keep your profile updated for better visibility in traveler searches.
Support & Contact.
Need help? Our team is available 24/7.
Live Chat
Available on your Partner Dashboard
Hotline & WhatsApp
+94 77 209 0344Our Location
425/B/6/C, Mahawatta Road, Ganemulla
"Together for Sri Lanka's Digital Tourism Future"
By joining Lily lanka, you're not just listing your property; you're helping shape
Sri Lanka's digital tourism revolution.
Let's connect the world to Sri Lanka, one journey at a time.